Shipping policy

PAYMENT AND SHIPPING POLICY

All terms not defined herein shall have the meaning assigned to it in the Terms of Service.

 

Billing and Payment

Prices on our website include all local taxes, but additional taxes may apply based on your shipping address. We reserve the right to collect additional taxes or fees as required. Delivery charges, including customs and shipping fees, may also apply.

Please note that taxes are subject to changes in laws.

When making a purchase, you agree to our terms and conditions and those of our third-party payment gateway services used by us to process your transactions. Please note that such third party services will be governed by their User Agreement, Seller Terms, Conditions and other rules and policies as applicable.

To ensure a secure shopping experience, we may request supporting documents to verify ownership of the payment instrument used. 

We are not responsible for any losses or damages resulting from payment issues, including lack of authorization, exceeding limits, or transaction declines.

 

Customized orders

In cases of custom orders, we charge a mutually agreeable price.

 

International Shipping/ Domestic Shipping and Processing Fees

We may charge a nominal amount as shipping and processing fees, in certain cases depending upon the weight or per unit and the delivery location.

 

Delay in Shipping

In the event that any product fails to pass our quality control checks, we reserve the right to delay shipment until the product meets our quality standards. 

In the event of a delay, we will:

- Notify you via email or phone within 24 hours of discovering the issue;

- Provide an estimated shipping date as soon as possible;

- Keep you updated on the status of your order; and

- Ensure that the product meets our quality standards before shipping

We apologize for any inconvenience this may cause and appreciate your understanding in our commitment to delivering high-quality products. We thank you for your patience and understanding.

 

Loss in Transit

We shall make all endeavours to deliver defect free products to the purchasers. Any item purchased on our website does not qualify for any return unless the product delivered is damaged or has manufacturing defects. Only cases where the defective and/ or damaged goods received are communicated to us within 48 hours of its receipt shall be considered for return. The damage to the product shall be evaluated on a case to case basis. While we shall endeavour to ensure that any damages/ defects arising due to transit is compensated/replaced/ rectified we do not provide any guarantees for the same  Whether a damaged products qualified for compensation/ replacement or rectification shall be evaluated on a case to case basis  Any communication received after 48 hours of delivery shall not qualify for return even in case the said Product has been wrongly delivered.